StayBC Privacy Policy

Depending on how you use StayBC, we may collect information such as:

• Your name
• Email address
• Telephone number
• Accommodation or travel inquiry details
• Requested destination
• Check-in and check-out dates
• Number of guests
• Accommodation preferences
• Communications you send to StayBC
• Information submitted through website forms
• Information supplied by accommodation and business partners
• Technical information associated with use of our website, such as browser, device, IP address, and website usage information, where collected by our website provider or related technologies

We will seek to collect only information reasonably necessary for legitimate business purposes.

StayBC does not collect accommodation payments from guests on behalf of participating accommodation providers under our current business model.

Guests pay the applicable motel, hotel, lodge, accommodation provider, attraction, service provider, or other participating business directly.

Those businesses are independently responsible for their payment processing practices and the protection of payment information provided directly to them.

If StayBC's payment practices change in the future, this Privacy Policy will be updated as appropriate.

StayBC may use personal information to:

• Respond to inquiries
• Assist travellers in finding accommodations or services
• Forward appropriate reservation or accommodation inquiries to participating providers
• Communicate with travellers
• Communicate with StayBC partners
• Administer partnership relationships
• Provide customer support
• Improve the StayBC website and services
• Maintain appropriate business records
• Prevent misuse, fraud, or security incidents
• Comply with legal and regulatory obligations

StayBC will not use personal information for purposes materially different from those for which it was collected without appropriate authority or consent where required.

When a traveller asks StayBC to assist with an accommodation inquiry or reservation, StayBC may provide information necessary to process that request to the relevant accommodation provider.

This may include information such as the traveller's:

• Name
• Contact information
• Requested dates
• Number of guests
• Room requirements
• Other information reasonably necessary to respond to the inquiry

Once information is provided to an independent accommodation or service provider, that provider is responsible for handling information in accordance with its own legal obligations and privacy practices.

StayBC does not sell personal information to third parties.

Personal information will not be provided to unrelated third parties for their own marketing purposes without appropriate consent where consent is required by law.

StayBC may use third-party service providers to operate portions of our business, including website hosting, email, telecommunications, analytics, security, and other technology services.

These providers may process information as necessary to provide services to StayBC and may operate in Canada or other jurisdictions.

Where appropriate, StayBC will take reasonable steps to use service providers that maintain suitable privacy and security practices.

StayBC's website or its service providers may use cookies and similar technologies to operate the website, understand website usage, improve functionality, remember preferences, provide security, or measure performance.

Some browser settings allow users to limit or block cookies. Disabling certain cookies may affect website functionality.

If StayBC introduces advertising, advanced analytics, or other technologies requiring additional consent or disclosure, this policy and the website's consent practices may be updated accordingly.

StayBC will take reasonable administrative, technical, and organizational measures appropriate to the nature of the information we hold to help protect personal information against unauthorized access, use, disclosure, alteration, loss, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

StayBC will retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected and to satisfy legitimate business, accounting, legal, dispute-resolution, and regulatory requirements.

Information that is no longer reasonably required will be securely deleted, destroyed, or anonymized where appropriate.

Individuals may contact StayBC to request access to personal information StayBC holds about them or to request correction of inaccurate information, subject to exceptions permitted by applicable law.

StayBC may need to verify the identity of the person making the request before providing or changing personal information.

StayBC may communicate with individuals regarding inquiries, reservations, customer service, partnerships, or other requested services.

Where StayBC sends promotional electronic communications requiring consent, recipients will be provided with an appropriate method to unsubscribe.

StayBC may provide links to accommodation providers, restaurants, attractions, tourism businesses, and other third-party websites.

StayBC does not control the privacy practices of independent third parties. Visitors should review the privacy policies of those businesses before providing personal or payment information directly to them.

StayBC's services are intended primarily for adults arranging travel and accommodation.

StayBC does not knowingly seek to collect personal information directly from children except where permitted by law and appropriate in the circumstances.

StayBC may update this Privacy Policy as our services, technology, or legal obligations change.

When material changes are made, the updated policy will be posted on staybc.ca with a revised "Last Updated" date.

Questions, concerns, or requests regarding this Privacy Policy or StayBC's handling of personal information may be directed to: